Jobs Every brings you an exciting opportunity as an HR Assistant, where you’ll join a dynamic team dedicated to supporting employees worldwide. In this role, every day is an opportunity to streamline HR processes, deliver exceptional Leave of Absence and Disability support, and contribute to a positive and collaborative work environment.
As part of the HR Live Support team, you’ll help provide timely and accurate responses through multiple contact channels—phone, web case, and chat—helping to create a world‑class employee experience.
HR Assistant Responsibilities:
- Take ownership of employee contacts, ensuring each interaction is resolved with a high degree of problem-solving and customer focus.
- Serve as the first point of contact for inquiries related to Leave, Disability, and other HR issues via phone, chat, and email.
- Resolve inquiries using available documentation, escalating when necessary.
- Build trust through empathetic, personalized conversations, adjusting case management plans as needed.
- Respond to issues during leave events, ensuring accurate communication and documentation.
- Use judgment and critical thinking to balance process adherence with employee needs, analyzing and deciding on disability, leave, and accommodation requests.
- Collaborate with partner teams on process changes to resolve cross-functional issues and update policies.
HR Assistant Essential Skills:
- Experience in customer support, particularly through phone and chat.
- Strong HR knowledge.
- Excellent communication skills.
- Demonstrated ability to show empathy.
- Research skills to find answers and information.
HR Assistant Additional Skills & Qualifications:
Experience dealing with customers, with exceptional empathy skills.
- Ability to adjust to changing workloads and manage contacts in a fast-paced environment.
- Capability to manage confidential and sensitive information.
- Data privacy awareness and ability to analyze, problem solve, organize, and manage multiple priorities.
Work Environment
This position is 100% remote. Candidates must have a dedicated workspace in their residence. There is an expectation to be on camera during training and nesting periods.
Pay and Benefits
The pay range for this position is $21.00 – $21.00/hr.
HR Assistant Requirements:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
How to Apply?
If you want to apply for this position and meet the required criteria can apply through the link