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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote Healthcare Schedule For Remote Healthcare:
Must have flexibility to work any shift assigned between the hours of operations of 8:00am – 8:00pm EST hours Monday – Friday. Shifts will be 8 hours per day 5 days per week.
Remote Healthcare Responsibilities:
- Answer high-volume inbound customer calls for a Large Pharmaceutical Company Patient Assistance Program.
- Make outbound calls to Patients/Health Care Provides as required to address questions/inquires and completion of required program application/documentation.
- Utilize program training and resources to address/answer patient/HCP program related questions/issue.
- Complete Required Application And/or Reorder Documentation As Required
- Communicate effectively and professionally with patients, teammates, healthcare professionals, and patients at all time
- Consistently Meet And Attain Required Agent Performance Goals/KPIs
- Adherence to Work Schedule and Attendance Policies
- Perform Other Duties As Required.
Remote Healthcare Skills & Abilities:
- Excellent written and verbal communication skill
- Active Listening Skills
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to learn and administer program Business Rules and associated Standard Operating procedures to support program requirements.
- Strong customer service skills with the ability to resolve patient / HCP concerns while maintaining a positive attitude
- Passionate about helping others, able to provide empathy when necessary
- Works well under pressure
- Demonstrate Soft Skills To Enhance Patient Experience
- Responsible individual required to adhere to assigned schedule and be at work daily
- Enjoys working towards targets around call volumes and call quality
- Ability to cope with a high volume of incoming calls
- Works well under pressure
Work-From-Home Requirements:
- Must successfully pass typing and customer service assessment.
- Dedicated, private home workspace free of distractions and interruptions
- Established home internet connectivity; minimum internet download speed of 25 mbps | upload speed of 15 mbps
- Understand own network environment at home
- Ability to troubleshoot own devices & connectivity
- Education & Experience
- High School Diploma or equivalent required
- 1-2 years of customer service experience required (hospitality, retail, and pharmaceutical strongly encouraged to apply!)
- Call Center Experience Preferred But Not Required
- Work Location: Remote
- Successful completion of a background check is required for this position .
Be Part Of The Future:
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
How to Apply?
If you want to apply for this position and meet the required criteria can apply through the link